Welcome to Sole Chic Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium footwear. By accessing our site and making a purchase, you agree to these terms in full.

1. About Sole Chic Shop

Sole Chic Shop is an online retailer specializing in high-quality women’s footwear, including heels, sandals, pumps, and stilettos. Our collections cater to fashion-conscious women who value both style and comfort in their footwear.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems or other users’ accounts
  • Not use our website to distribute any harmful or malicious content
  • Comply with all applicable laws and regulations regarding online purchases
  • Be responsible for maintaining the confidentiality of your account credentials

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions and images of all products. However, slight variations in color or texture may occur due to monitor settings and photography lighting.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after you place an order, we will notify you and either offer a suitable alternative or cancel the order with a full refund.

3.3 Hygiene Policy

For health and safety reasons, we cannot accept returns or exchanges on sandals & thongs unless they arrive defective or not as described. All other footwear must be returned in unworn condition with original packaging and tags attached.

4. Orders and Payment

4.1 Order Process

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order. All orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely, and we do not store your full payment details on our servers.

4.3 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect orders already placed.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Carrier: DHL or FedEx. Delivery time: 10-15 business days after shipment
  • Free Shipping: Available for orders over $50. Carrier: EMS. Delivery time: 15-25 business days after shipment

5.2 Delivery Areas

We currently ship worldwide, with the exception of some Asian countries and remote areas. International customers may be responsible for customs fees, duties, or taxes which are non-refundable.

5.3 Delivery Issues

If your package appears damaged upon delivery, please refuse the shipment and contact us immediately. For lost packages, please allow 15 business days from the estimated delivery date before contacting us.

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. To qualify:

  • Item must be in original condition (unworn, unmarked, with tags attached)
  • Original packaging must be included
  • All accompanying documentation must be present

6.2 Return Process

To initiate a return or exchange:

  1. Email our style advisors at [email protected] within 15 days
  2. Wait for authorization and return instructions
  3. Package items securely in original packaging
  4. Ship to our returns center at: Sole Chic Shop Returns, 7509 Linda Lane, Panama City, US 32404

6.3 Refunds

Refunds are processed within 5 business days after we receive and inspect your return. Original shipping fees are non-refundable. Refunds will be issued to the original payment method.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Sole Chic Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Sole Chic Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms and Conditions

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, USA.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Sole Chic Shop
7509 Linda Lane
Panama City, US 32404
Email: [email protected]