At Sole Chic Shop, we’re committed to delivering premium footwear with exceptional service. Please review our shipping and returns policy below to ensure a seamless shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We currently ship worldwide, with the exception of some Asian countries and remote areas. International customers may be responsible for customs fees, duties, or taxes which are non-refundable.

Returns & Exchanges

We want you to love your Sole Chic footwear. If you’re not completely satisfied, you may return or exchange your purchase within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition (unworn, unmarked, with tags attached)
  • Original packaging must be included
  • All accompanying documentation must be present (including certificate of authenticity if applicable)

Important Hygiene Notice: For health and safety reasons, we cannot accept returns or exchanges on sandals & thongs unless they arrive defective or not as described.

Return & Exchange Process

  1. Initiate Your Request: Email our style advisors at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely repackage the footwear in its original box, then place inside a shipping box.
  4. Ship Your Return: Send the package to our returns center at:
    Sole Chic Shop Returns
    7509 Linda Lane
    Panama City, US 32404
    We recommend using a trackable shipping service as you’re responsible for the package until it reaches us.
  5. Processing: Once received, we’ll inspect your items and process your return or exchange within 3-5 business days.

Return Request Email Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sole Chic Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:

  • Item Name: [Product Name]
  • Size: [Size]
  • Color: [Color]
  • Reason for Return/Exchange: [Please specify]

I confirm that the item is in its original condition with all tags attached and packaging intact.

Please provide return instructions at your earliest convenience.

Best regards,

[Your Full Name]
[Your Contact Number]

Refund Information

  • Timing: Refunds are processed within 5 business days after we receive and inspect your return. Please allow 7-10 business days for the refund to reflect in your original payment method.
  • Method: Refunds will be issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

Exchange Information

  • We’ll ship your new item once we receive and process your return
  • You’ll receive tracking information for your replacement item
  • Exchanges are subject to product availability

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund at no additional cost to you.

Need Assistance?

Our style advisors are available to assist you Monday-Friday, 9am-5pm EST. Contact us at [email protected] for any questions about our shipping or returns policy.