At Sole Chic Shop, we want you to be completely satisfied with your premium footwear purchase. If for any reason you’re not delighted with your order, we’re pleased to offer returns or exchanges within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must:

  • Be in its original condition (unworn, unmarked, with tags attached)
  • Be in the original packaging
  • Include all accompanying documentation (certificate of authenticity if applicable)
Please note: For hygiene reasons, we cannot accept returns or exchanges on sandals & thongs unless they arrive defective or not as described.

Return & Exchange Process

  1. Initiate Your Request: Email our style advisors at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely repackage the footwear in its original box, then place inside a shipping box.
  4. Ship Your Return: Send the package to our returns center at:
    Sole Chic Shop Returns
    7509 Linda Lane
    Panama City, US 32404
    We recommend using a trackable shipping service as you’re responsible for the package until it reaches us.
  5. Processing: Once received, we’ll inspect your items and process your return or exchange within 3-5 business days.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sole Chic Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: [Product Name] – Size: [Size] – Color: [Color] – Reason for Return/Exchange: [Please specify] I confirm that the item is in its original condition with all tags attached and packaging intact. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Refund Information

Once your return is approved:

  • Timing: Refunds are processed within 5 business days after we receive and inspect your return. Please allow 7-10 business days for the refund to reflect in your original payment method.
  • Method: Refunds will be issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

Exchange Information

If you’re exchanging an item:

  • We’ll ship your new item once we receive and process your return
  • You’ll receive tracking information for your replacement item
  • Exchanges are subject to product availability

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns: Customers outside the U.S. are responsible for any customs fees, duties, or taxes associated with returning merchandise. These costs are non-refundable.

For any questions about our returns policy, please don’t hesitate to contact our style advisors who are available to assist you Monday-Friday, 9am-5pm EST.