At Sole Chic Shop (“we,” “us,” or “our”), we understand that our discerning clientele values both style and security. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit solechicshop.com (the “Site”) or make purchases from our premium footwear collection.

1. Information We Collect

To provide our luxury shopping experience, we collect:

  • Personal Details: Name, email address, shipping/billing addresses, phone number when you create an account or complete a purchase.
  • Payment Information: Credit card details processed through our secure payment gateways (Visa, MasterCard, JCB, PayPal). We do not store full card numbers on our servers.
  • Purchase History: Records of your orders to provide personalized service and handle any inquiries.
  • Device & Browsing Data: IP address, browser type, operating system, and pages visited to optimize your shopping experience.
  • Communications: Records of correspondence when you contact our style advisors.

2. How We Use Your Information

Your data enables us to provide the effortless luxury experience you expect:

  • Process and fulfill your orders for our premium footwear
  • Provide customer support and address inquiries
  • Improve our Site functionality and product offerings
  • Send transactional emails (order confirmations, shipping updates)
  • With consent, send marketing communications about new collections and exclusive offers
  • Prevent fraud and enhance security measures
  • Comply with legal obligations

3. Data Sharing & Disclosure

We maintain the confidentiality of your information with the same discretion we apply to our designs:

  • Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, PayPal), shipping carriers, IT services, and marketing – all bound by confidentiality agreements.
  • Legal Compliance: When required by law or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.

We never sell your personal information to third parties.

4. International Data Transfers

As a global retailer (excluding certain Asian and remote regions), your information may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Security

We protect your data with the same precision we apply to crafting our stilettos:

  • Enterprise-grade SSL encryption for all data transmissions
  • PCI-DSS compliant payment processing
  • Regular security audits and system monitoring
  • Limited access to personal data on a need-to-know basis

While we implement rigorous security measures, no electronic transmission or storage is 100% secure. We encourage customers to use strong passwords and monitor account activity.

6. Your Rights & Choices

You have control over your personal information:

  • Access & Correction: Review and update your account information through our Site
  • Marketing Preferences: Opt-out of promotional emails using the unsubscribe link
  • Data Deletion: Request deletion of your account data, subject to legal retention requirements
  • Cookie Settings: Manage preferences through your browser settings

To exercise these rights, contact our style advisors at [email protected].

7. Cookies & Tracking Technologies

Our Site uses cookies to provide a seamless shopping experience:

  • Essential Cookies: Necessary for site functionality (shopping cart, checkout process)
  • Performance Cookies: Help us improve site performance
  • Marketing Cookies: Enable personalized advertising (can be declined)

You can adjust cookie settings through your browser, though this may affect certain site features.

8. Children’s Privacy

Our premium footwear is marketed to adults. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete the information.

9. Policy Updates

We may update this policy to reflect changes in practices or regulations. The updated version will be posted on our Site with a revised “Last Updated” date. We encourage periodic review of this policy.

10. Contact Us

For questions about this Privacy Policy or your personal data:

Sole Chic Shop
7509 Linda Lane
Panama City, US 32404
Email: [email protected]