Welcome to Sole Chic Shop’s FAQ section! We’re here to ensure your premium footwear shopping experience is as smooth as our signature stilettos. Below you’ll find answers to our most commonly asked questions about products, shipping, returns, and more.
Product Questions
What types of heels do you specialize in?
We curate a refined collection of premium women’s footwear including:
- Heeled Sandals (perfect for summer sophistication)
- Classic Heels & Pumps (office to evening versatility)
- High Heels & Stilettos (our show-stopping signature pieces)
- Timeless Pumps (essential wardrobe builders)
- Sandals & Thongs (with elevated design details)
How do I choose the right size?
We’ve standardized sizing across all brands to eliminate guesswork! Our detailed sizing guides include:
- Exact centimeter measurements for each size
- Brand-specific fit notes (e.g., “runs narrow”)
- Style recommendations based on foot shape
Are your heels comfortable for all-day wear?
While we specialize in fashion-forward designs, comfort is never compromised. Look for these features:
- Padded insoles in 90% of our collection
- Strategic arch support in styles marked “All-Day Wear”
- Gradual break-in periods recommended for leather styles
Shipping & Delivery
What are my shipping options?
We offer two premium delivery services:
- Express Shipping ($12.95 USD): Via DHL/FedEx (10-15 business days) – ideal for special occasions
- Complimentary Shipping: Via EMS (15-25 business days) for orders over $50 – perfect for seasonal updates
Why does my tracking show Panama City as the origin?
Our distribution center is located at 7509 Linda Lane, Panama City, US 32404 where each pair undergoes:
- Quality inspection
- Premium packaging
- Customs documentation preparation
Do you ship to my country?
We deliver worldwide to fashion-forward women everywhere except:
- Certain remote areas (due to carrier limitations)
- Specific Asian regions (customs restrictions)
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 15 days of delivery:
- Items must be unworn with original packaging
- US customers receive prepaid return labels
- International returns: contact us for authorization
- Refunds processed within 3-5 business days after receipt
Can I exchange for a different size or color?
Currently we process returns for refunds only. For size/color changes:
- Return the original item following our standard process
- Place a new order for your preferred style
- VIP members receive priority processing on replacement orders
Payments & Security
What payment methods do you accept?
Your security is our priority. We accept:
- Visa
- MasterCard
- JCB
- PayPal
Why was my payment declined?
Common reasons include:
- International transaction blocks (contact your bank)
- Billing/shipping address mismatch
- Card expiration date issues
Account & VIP Program
How do I become a VIP member?
Our VIP program is invitation-only for top customers, offering:
- Early access to flash sales
- Expedited shipping upgrades
- Birthday month discounts
I forgot my password – how can I reset it?
Click “Forgot Password” on the login page or contact [email protected] for assistance. For security reasons, we never store passwords in plain text.
Still have questions? Our style advisors are available 24/7 at [email protected] to provide personalized assistance with your order or styling needs.
Join 85,000+ sophisticated women who trust Sole Chic Shop for footwear that delivers confidence with every step.